Q. What are the delivery charges?A. Delivery charges may apply on certain products/services and would be communicated at the time of order processing.
Q. What are the estimated delivery times?A. We deliver your order within 3-7 working days after dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 4-8 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 7-9 business days post-dispatch. Deliveries to very remote locations may take up to 10 business days or longer, depending on the location & geographical constraints.
Q. On which days is delivery not available?A. We don’t deliver on Public, national or bank holidays.
Q. Is it possible to request for change the delivery address at any point of time once the order has been placed?A.
Order has been placed but not dispatched.Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team on
[email protected] as soon as
possible for the changes in the order. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.
Order has been placed and dispatched.Once the order has been placed and dispatched, for we would be unable to redirect the order to the secondary delivery address. We apologise for any inconvenience caused and our policies are made to provide better shopping experience for all our customers. If our shipper is unable to ship the order at your provided address then order is automatically returned to our warehouse and processed as return.
For any further query write us on
[email protected] Q. Product cannot be shipped to my area, why?A. Although we ship to maximum places in different parts of India and we are continuously working on increasing our reach to make our products easily available to everyone in different locations. But whether the order can or cannot be delivered to your address also depends on:- Whether our trusted delivery partner can deliver at your address. Legal Restrictions, if any, on shipping particular products to your location.
The availability of reliable courier partner in your location.
Leong Refund Policy
Thank you for shopping at Leong!
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
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Your item must be unused and in the same condition that you received it.
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The item must be in the original packaging.
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To complete your return, we require a receipt or proof of purchase.
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Only regular priced items may be refunded, sale items cannot be refunded.
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If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: S.K. Foods, 11/15/16 A, Sussex Industrial Estate, D.K. Crossroad, Byculla(east), Mumbai-400027. Maharashtra, India..
Exempt Goods
The following are exempt from refunds:
Partial refunds are granted (if applicable)
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Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
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Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
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If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
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If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)
Shipping
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Please do not send the product back to the manufacturer. It must be sent to the following Address S.K. Foods, 11/15/16 A, Sussex Industrial Estate, D.K. Crossroad, Byculla(east), Mumbai-400027. Maharashtra, India.
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You will be responsible for paying for your own shipping costs for returning your item.
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Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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Please see, we can not guarantee that we will receive your returned item.
